This Transportation and Exchange Policy outlines the terms and conditions regarding shipping, delivery, exchanges, and related matters for purchases made on www.galebilly.com. By placing an order with Galebilly, customers agree to the policies described below.
Order Processing
Orders are typically processed within 1–5 business days after payment confirmation. Processing time includes order verification, quality checks, and packaging. During peak seasons or promotional periods, processing times may be extended.
Customers will receive an order confirmation email once the order has been successfully placed. A shipping confirmation email with tracking information will be sent once the order has been dispatched.
Shipping Destinations
Galebilly offers international shipping to many countries and regions. Availability of shipping services may vary depending on the destination and logistics providers. Customers are responsible for ensuring that their shipping address is complete and accurate.
Shipping Methods and Delivery Time
Delivery times vary based on destination, shipping method, customs processing, and local postal services. Estimated delivery times are provided for reference only and are not guaranteed.
Typical delivery timeframe:
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Order Processing: 1–5 business days
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Shipping Transit: 7–25 business days
Delays may occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions.
Shipping Fees
Shipping fees are calculated at checkout based on destination, order weight, and applicable shipping method. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
Customs and Import Duties
International shipments may be subject to customs clearance procedures. Galebilly is not responsible for delays caused by customs or for any additional fees charged by customs authorities.
Address Accuracy
Customers are responsible for providing accurate shipping information. Galebilly is not liable for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
Exchange Policy
If a customer receives a product that is defective, damaged, or incorrect, they may request an exchange under the following conditions:
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The request must be submitted within 14 days of receiving the product
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The product must be unused and in original condition
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Proof of purchase and photographic evidence may be required
Exchange Procedure
To request an exchange, customers must contact us at feedback@galebilly.com with their order number and a detailed explanation of the issue. Our customer service team will review the request and provide further instructions.
Once approved, customers may be required to return the product to a designated address. Replacement items will be shipped after the returned item is received and inspected.
Non-Exchangeable Items
The following items may not be eligible for exchange:
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Items showing signs of use or damage caused by the customer
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Items returned without prior authorization
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Items returned after the allowable request period
Lost or Delayed Shipments
If a shipment appears to be significantly delayed or lost, customers should contact us for assistance. We will work with the carrier to investigate and determine an appropriate resolution.
Policy Updates
Galebilly reserves the right to update this policy at any time. Changes will be effective upon posting on our website.